These terms apply when you order a wedding website from SiteVite, a business of [legal / trading name and registration number, if any] (“we”, “us”). “You” means the couple who places the order. By paying your deposit, you accept these terms.
1. Packages and what’s included
We offer two packages, described on our packages page:
Essential (R900): our standard design built from your questionnaire, with one session with your developer.
Bespoke (R1 999): an in-depth questionnaire, three sessions with your developer and the Bespoke-only features listed on the packages page.
Both packages include your own web address and hosting at our cost for the period in section 7. Prices are once-off, in South African rand, and are fixed at the price shown when you order. [If you are VAT-registered: “Prices include VAT.” If not: “We are not VAT-registered.”]
Anything not listed in your package (for example extra pages on Essential, or new features after launch) is extra. We’ll always quote and get your OK before doing paid work.
2. Payment
A 50% deposit books your spot, and we start once it’s paid.
The balance is due when you approve your website, before it goes live on your web address.
You can pay by card, using a secure Yoco payment link we send you, or by EFT into our bank account, using your names as the reference. We never ask for card details by email or WhatsApp.
EFT payments can take up to 2 working days to clear; we start once the deposit reflects.
Extra sessions (R350 each) and other agreed extras are paid before they take place.
3. Timeline
Essential websites are usually ready for your session within 7 days, and Bespoke websites within 3–4 weeks. These times start once we have your deposit, your completed questionnaire and your photos. Waiting on information or on a session date moves the timeline along with it.
Tell us early if your invitations go out on a particular date, and we’ll do our best to have your site live in time.
4. Sessions with your developer
Essential includes one session of about 45 minutes; Bespoke includes three of about an hour each. Sessions are by video call, or in person where we agree to it.
Please book your sessions within 3 months of your order. Unused sessions lapse after that, or once your site has launched, whichever comes first.
You can reschedule for free with at least 24 hours’ notice. A session missed without notice counts as used.
Changes you ask for during a session are included. Ideas that need a lot of new work (for example a whole new page on Essential) may be quoted separately.
5. Changes after launch
For 14 days after launch, we fix any mistakes and make small factual updates (a time, a spelling, a parking note) for free. After that, or for bigger changes, we’ll quote before doing the work. If your wedding is postponed, we update the date and details once for free.
6. Your content and photos
You confirm that you have the right to use the photos, text and other content you send us (for example, your photographer agrees to their photos being used).
You’re responsible for checking that the information on your site is correct before you approve it.
Your website is public to anyone with the link. Please don’t ask us to publish ID numbers, home addresses or anything you’d rather keep private. The optional gallery question keeps casual visitors out, but it is not a high-security lock.
Your content stays yours. You give us permission to use it only to build and run your website.
Portfolio: we only show your website or photos in our examples with your permission, which you can withdraw at any time.
We may decline content that is unlawful, hateful or infringes someone else’s rights.
7. Web address and hosting
We register your web address (for example a .co.za) and host your website at our cost, subject to the address being available.
Your website stays online until 3 months after your wedding date for Essential, or 12 months for Bespoke. We’ll remind you before it goes offline.
If you’d like to keep it online longer, we can quote for an extension. If you’d like to keep the web address itself, we’ll transfer it to you on request; any registrar fees after the included period are yours.
We aim to keep your website available at all times, but can’t guarantee uninterrupted service from hosting and internet providers.
8. Cancellations and refunds
Cancel within 48 hours of paying your deposit, before we’ve started building, and we refund it in full.
Once building has started, the deposit is non-refundable, because it covers work already done. If you cancel before launch, you don’t owe the balance.
If we can’t deliver your website as agreed, we refund what you’ve paid in full.
Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
9. Other services we use
Some parts of your website rely on trusted outside services, for example hosting, your web-address registrar, the RSVP email service, Google Maps and Google Fonts, and payment providers. We choose them carefully, but they’re run by other companies, so we can’t be responsible for their outages or changes. If one of them stops working, we’ll help you switch to an alternative.
10. Liability
We take great care with every website. As far as the law allows, our total responsibility for any claim related to your order is limited to the amount you paid us for it. We’re not responsible for indirect losses, for example a guest missing an RSVP because they didn’t submit the form.
11. General
These terms are governed by the law of South Africa.
We may update these terms from time to time. The version on this page when you paid your deposit applies to your order.
How we handle personal information is explained in our privacy notice.